COVID-19 Update – Providing a Service

 

In light of the challenging situation in relation to the coronavirus (COVID-19), I would like to reassure you that the health, safety and welfare of our employees, customers and the communities in which we operate are a priority for the business.  Here at J.H. Wood, we will continue to operate as normally as possible during this uncertain time, with our main focus being directed towards looking after our Staff and Customers

We are adapting protocols as and when these guidelines change and will continue to update you throughout this changing period, and appreciate your patience and cooperation.

JH Wood as a business continues to remain open and we have put in place actions in each department to limit the spread of the disease and our employees are following Government guidelines on how to assess and minimise the risk. As a customer we would ask you to please use the following precautions:

  • Minimise non-essential interaction with staff members using the telephone to pre-order and pay where possible
  • Use hand sanitiser prior to entering the trade counter and workshop
  • Stand behind the screens which have been erected to keep a 2m separation from staff and other customers

The ENGINEERING WORKSHOP is fully operational and continues to provide a repairs and fabrication service in the normal manner to support your needs.

EMERGENCIES – we are now operating an EMERGENCY ONLY off-site service for essential manufacturing, repairs and farm breakdowns on the basis that there is a safe environment, but with no direct human contact.

The TRADE COUNTER has a very large stock of wear parts, belts, bearings and tools, along with a large stock of PPE clothing and disinfectants.  We are now also offering an ordering service so please telephone in advance, and if we do not have it, we will order it on your behalf.

A FREE DELIVERY SERVICE is now also available upon a request basis, so please telephone Brian on 01289 306 181 for orders, special requests and deliveries.

Our delivery drivers and engineers understand and follow the guidelines and hygiene policies, and have been issued with the appropriate biosecurity equipment for carrying out any emergency off site visits. If any close family member or employee has contracted or has the symptoms of COVID-19, we respectfully ask you to inform us prior to a delivery or emergency call out.

On a personal note we, of course, wish you and your families keep safe and well, and please be rest assured of our commitment to providing you with the best possible service through these very challenging times.

J.H. Wood is open – Monday to Friday   8.00am to 5.00pm

Out of hours telephone number for EMERGENCIES only – 07398 124731

2020-03-26T15:09:56+00:00